Customer Support

For secure online deposit payments or checking confirmation status
ONLINE CONFIRMATION CENTER

On any problems, please contact us
Help@R24.org

Reservation hotline
Fax:+66 2 6745544 or call: +66 2 6745555

FAQ

1. How long does it take to confirm my booking?
   
   Normally a booking request will be confirmed within 24-48 hours depends on the selected hotel and location.
   
   
   
2. When will my credit card be charged for the booking?
   
   Your credit card will be charged once your booking is confirmed with the hotel and your booking confirmation voucher has been issued and send to you.
   
   
   
3. Can I book directly with the hotel?
   
   No. The rates displayed on Hotel in Thailand website are only available through us. Hotel rates are often 60-75% more expensive. Our agents are also trained to help you reselect hotels and assist you with problems that hotel staff are not trained to do.
   

Privacy Policy

We are committed to protecting your privacy and keeping your personal details secured.

Your personal data will remain confidential and will never be given to a third party.

The secure booking form and the credit card information form both use Thawte Secure Socket Layer (SSL) technology to ensure that your personal data remain secure. This process takes the information that you enter and converts it into code that is securely transmitted over the Internet. This secured data cannot be hacked while it travels on the Internet from your browser to our secure server.

Terms & Conditions

• Given that you entered a valid email address, you will receive an answer within a few hours. However, due to different time zones and weekends, this can be delay by up to 24-48 hours in some cases.
• If room is available and you wish to confirm, you might be ask to secure the booking by a deposit within 3 days. Please note, that room availability sometimes change daily, especially during peak seasons.
• The deposit is usually between 10-30%. The balance to be paid either direct at the hotel or 2 weeks before arrival. This depends on seasonal policies by the hotels and all these details you will receive in our email response.
• For any deposit, you will receive an electronic payment receipt. In case a balance payment is requested 2 weeks before arrival, you will also receive an exchange voucher to be shown when check-in.
• For pick-up service request, please re-confirm flight details before arriving.
• Never send credit card details by email or from unsecured websites ! Either use our secure online payment page or send credit card details by Fax. If you have to cancel a reservation, please do it as early as possible by email or Fax.
• Deposits are usually non-refundable unless other notice.

thailandtravelholiday.com and R24 are only a provider for information and communication and not responsible for any services of the resort. Especially if the resort confirms with help of R24., we pass it to you by email, but R24 is never responsible for a confirmation issued by the hotel or their services. No claims of recourse can be assert to thailandtravelholiday.com and R24.